06 November 2013

Software Support


If customer interaction with developers is perceived to be a valuable thing, then:
  • Have several people whose sole function is to act as a liaison between developers and end-users;
  • Setup a very good customer service group:
    1. Have a web forum for each language spoken by users;
    2. Have mailing lists for each language spoken by users;
    3. Have micro-blogs for each language spoken by users, on at least a dozen portals that offer micro-blogging options;
    4. Have a social network presence for each language spoken by users, on the major social networking sites ---- this means roughly 250 sites, multiplied by the number of languages used in the geographic regions where those social networking sites dominate;
    5. Offer IRC in each language spoken by users;
    6. IM contacts for each language spoken by users;
    7. VoIP contacts for each language spoken by users;
  • Setup a good documentation creation team:
    1. Create videos showing how to use every aspect of the software;
    2. Write documents (eBooks, hard copy books, PDFs) showing how to use every aspect of the software;
    3. Construct a wiki that covers every aspect of the software:
      • Installing the software;
      • Customizing the software;
      • Using the software;
      • Explains what each icon in the software is for;
      • Explains how, and when to use each icon;
      • Explains each item on each menu;
      • Explains how to use the software;
      • Includes at least ten examples, for each usage of each icon;
      • Includes functionality that is available, but has no icon;
      • Shows how to do things using a keyboard only --- no mouse allowed;
      • Shows how to work around when a mouse is required;
      • Recognizes that requiring a mouse is a major design flaw, and as such should be prohibited at all times, and in all places;
  • Setup a good QA team:
    1. Use automated testing tools to crash the software;
    2. If you can't use the software after throwing away the keyboard, display monitor, and mouse, the software failed QA;
    3. Have end-user accessible Bug Tracking tools;
    4. Have end-user accessible Request For Enhancement reporting tools;
The major flaw in most software projects is inadequate documentation, and non-existent customer support;

Every Bible Study program that is currently (20131105) available, fails QA # 3: If you throw away your keyboard, mouse, and display monitor, you can not use the program. This is true for every platform that Biblical Software is currently available on.







15 October 2012

e-Sword4iPad

On the 10 October 2012, Rick announced, via a popup in e-Sword, that
e-Sword4iPad would be released on 15 October.

It was released today. Unfortunately, I don't have an iPad. I did search in the app store using my iPhone 4S, to no avail. :(

This is not a review, per se, but rather impressions I've gained from reading various comments, reviews about the program, and other things.

The most comprehensive review I've seen thus far has been ' on BSR. http://www.bsreview.org/blog/2012/10/e-sword-hd-for-ipad.html .

The YouTube video can be directly viewed at http://www.youtube.com/watch?v=RqxDJv2akME 

Price:
The app costs US$4.99.
Statistics from http://148apps.biz/app-store-metrics/?mpage=appprice
2.7% of the apps on The iTunes App Store sell for US$4.99;
94.55% of the apps on The iTunes App Store sell for US4.99, or less.
51.72% of the apps on The iTunes App Store are gratis;

As such, it is within the norms of iOS pricing.

Potential Issue:
Logos For iPad, Accordance, and Laridian's PocketBible are all gratis.  You do have to pay for the resources, but they can be used on other devices/platforms.

My iPhone offers 10 categories, when typing "Bibl".  Selecting "Bible", 4.042 apps are offered. My iPhone more or less gave up, when I tried to scroll past the 70th app in the "Bible" search.

e-Sword4iPad could easily get lost in those numbers.

Can current e-Sword users generate enough buzz for it to break out of the 788 applications per day that are added to The iTunes App Store each day?

Supported Canon:

None of the reviews or comments I've come across, have specifically discussed the supported canon. In two different video reviews, I noticed that the Douay-Rheims Bible is available.  That implies that at least the 73 book Catholic Canon is supported.  This canon was also supported in Pocket e-Sword.

Available Resources:

  • Only official resources can be installed.  This is due to limitations imposed by security model used by iOS
  • Resources use HTML, rather than RTF for presentation markup; 
  • Currently, only English Language resources are available;
I expect a utility that enables users to create their own resources, will be available within three months.  Installing those resources probably will require the user to jailbreak the device.

    Search:

    Basic search functionality is available.  I haven't seen anything about Boolean or Regex search.

    2009 SBL Bible Software Shootout:

    Inasmuch as only English language resources are available, it fails all five criteria. This should change, when resources in Biblical languages are released.

    Synopsis:

    If I had an iPad, I'd install and use it.  However, it is not yet compelling enough for me to specifically purchase an iPad.




    24 August 2012

    1 & 1/8 M

    As of 20120822:23:56:00 UT, BibleSupport.com users had downloaded 1 145 146 resources.  At the current rate, it should have 2 000 000 downloads by 1 March 2013.

    In terms of users, that figure implies that the average user has downloaded 38.9161 resources.

    To get on the list of top 20 down-loaders, one has to have downloaded 4 366 resources. To be in the top five, one needs to have downloaded 11 631 resources.


    I don't know how that works, since the site currently offers 6 466 different files.

    In terms of uploading resources:
    • 14 resources will squeak one into twentieth place;
    • 52 resources will drop one into tenth place;
    • 143 resources will edge one into fifth place;
    • 3 681 resources  will get one into first place;
    Create a resource.  Provide it for e-Sword 8.x, e-Sword 9.x, Pocket e-Sword, and MySword, and an instant four resources.

    Meanwhile, WordModules.com continues to grow:
    • 1714 members;
    • 294 resources;
    • 42 682 downloads;
    That is an average of 24.901 downloads per user.

    I noticed in passing that the top seventeen downloaders had retrieved at least 309 resources each.

    For those wishing to submit resources:
    • Two will put one in the top forteen;
    • Five resources will place one in the top ten;
    • Eighteen will place one in the top five;
    • One hundred and twenty-eight will place one in top place;

    For both sites, (BibleSupport.com & WordModules.com) the emphasis is on resource quality, over resource quantity.  

    The criteria for what constitutes "high quality" resources is the same for both sites:
    • The text is faithful to the original;
    • Font parameters can be adjusted by the user;
    • If there are images in the original, they are to be included within the resources;
    • All scripture citations are correctly tooltipped;
    • Presentation markup is consistent with other resources for the same software;
    • Text flow must be consistent, regardless of screen size;
    • Content is consistent for the type of resource that is constructed;





    28 June 2012

    Cyclical Resources

    Resources for e-Sword appear, and occasionally disappear. The NA-26, and its relatives (NA-27, USB3, USB4, BHS) are probably the best known resources that make a reappearance, only to disappear again.

    None of those e-Sword resources contains a fraction of the information that is available in the hard copy.  AFAIK, there is no group of resources in the e-Sword world, that comes close to containing the data in the hardcopy of those books.  Nonetheless, some users find those resources useful.

    About a week ago, a question about the copyright status of NA-26 was raised on BibleSupport.com.  (That thread has since been deleted.) 

    The specific question was
    (2) To observe any special restrictions that may govern the use of particular texts or bodies of material as stipulated in the aforementioned documentation;
    Doesn't this mean that even if you are not distributing it for commercial purposes (which is discussed in point one of the CCAT user agreement), this text might still be restricted?
     Copyright and licensing issues can be extremely thorny. The individual simply wants assurance that their use of NA-26 is legal.

    In the United States, copyright law, at least in theory, covers distribution.  It does not cover usage.  How the content was originally obtained is basically irrelevant--- a point that a number of former habituates of Cellophane Square greatly appreciated, especially when the police tried to confiscate their newly purchased albums.

    In other countries, copyright law can extend into how the content was obtained.

    For all five resources (NA-26, NA-27, USB3, USB4, BHS), CCAT is the acknowledged source of the etext. This is where things start to get legally confusing, and tricky.

    • The University of Pennsylvania had a license from The German Bible Society to use those texts in their CCAT project;
    • CCAT distributed a number of texts under a license that restricted usage to academic research;
    • CCAT put some texts online, with their own license, which prohibited commercial usage, and restricted non-academic research usage;
    • CCAT removed the texts licensed from The German Bible Society from their online site, citing a license misunderstanding, demuring from clarifying what is meant, or being referred to;
    • The German Bible Society announces that they will not grant permission to distribute their content to any free Bible software.  A clarification from them implies that both gratis and libre software are included the prohibition;
    • e-Sword-users.org put the e-Sword resources online, removed them, and puts them back up.  The specific resources imply that users have to sign, and adhere to the CCAT license.
    Furthermore:
    • The German Bible Society has never granted anybody associated with e-Sword permission to distribute their content;
    • The intent of the CCAT License is to prohibit mass re-distribution;
    Consequently, the odds are that the e-Sword resources were never legally distributed.

    One of the first response to the question was that the Bible should not be subject to copyright, because God wrote it.  Most courts in the United States would dismiss it out of hand, citing Urantia Foundation v. Maaherra, 895 F. Supp. 1329 - Dist. Court, D. Arizona 1995.  In the South, the court might declare that since this involves God, then it is a matter of religion.  Something that the court frequently tried to do in 
    McMurtry v. Society Ordo Templi Orientis Case # 85-2897 US Court of Appeals, Ninth District. 819 F 2d 1146, and the rest of the lawsuits involving those two organizations.

    A more pertinent question is what does The German Bible Society hold a copyright of? Their content comprises of a synthetic text. A text that they believe accurately represents what was originally written. A text that does not reflect any specific extent manuscript.

    As far as current scholarship is concerned, we do not have holographic texts written by the authors of either the Tanakh, or the New Testament. What we do have, is texts that are copies, with errors, of what was originally written.  The original text is in the public domain.  A specific edition might be under copyright, depending upon the degree of "creativity" that is involved in deciphering the specific manuscript that the edition represents. 

    One of the respondents on that thread pointed out that The German Bible Society had neither submitted a DMCA take down notice, nor filed a lawsuit, and hence the distribution must be legal. After all, they reasoned, a year is long enough to take such action.  

    DMCA take down notices are fairly easy to file. (Disclaimer: I've probably filed half a dozen since 2000.  I've also been the recipient of about the same number.  Only one went to court, and that case was dismissed with prejudice, because it involved deep links, which the court ruled did not violate copyright.)

    From both a financial and public relations point of view, filing lawsuits is a bad practice. 
    • Juries can be finicky.; 
    • Judges can rule against a party, simply because the lawyer angers the judge;
    • Expert witnesses can be challenged, with the court ruling that they are not qualified to give testimony in their alleged area of expertise;
    • Other things can go wrong;
    In a theoretical copyright infringement lawsuit in the United States, involving NA-26, there would be reams of technical testimony, showing how and why each word was used in that work, and how it is, or is not a deviation from other texts. The main point being how it conforms to the criteria laid out under US Copyright law, that makes it a copyrightable work.
     
    In the United States, "sweat of the brow" does not automatically mean "copyrightable".  In Europe, "sweat of the brow" implies "copyrightable".  

    If the theoretical lawsuit were in Europe, an alleged infringer in the United States would ignore it, due to lack of jurisdiction.  Likewise, a European court would ignore any rulings made in the United States, due to lack of jurisdiction.



    I am not a lawyer.  This is not legal advice.



    26 June 2012

    One year and fifteen days later

    Back on 13 June 2011, BibleSupport.com opened to the general public.

    Current statistics are:
    • 22,895 subscribers;
    • 96 Pocket e-Sword Resources;
    • 404 MySword Resources;
    • 1,979 e-Sword 8.x resources;
    • 33 Utility Programs;
    • 1,024 items to be converted into e-Sword resources;
    • 2,880 resources for e-Sword 9.x and e-Sword 9.x.
    All of these figures are significantly higher that e-Sword-users.org had, after its first year.

    It has also spawned an offspring site: WordModules.com, for resources for TheWord. This is a Bible Study program for Windows, to which many  e-Sword users have migrated. (I'll post my review of TheWord later this quarter.)

    One virtue of BibleSupport, is that it imposes a degree of quality control that e-Sword-users never had. On the flipside, e-Sword-users did not impose any theological constraints on resources, which BibleSupport does do.